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Access Newsletter June 2011
Health Articles
Shocking Results for your Heel Pain
surgeryRunners have it, and movie stars have it. Many people have it when they get out of bed in the morning. We get it after a trip to the mall or the grocery store. What is it? Its heel pain, medically known as plantar fasciitis, and it's non-discriminating and can be really annoying.

Just think for a moment about that lonely bone in the bottom of your foot, the heel bone. This bone, the largest in the foot, withstands a great deal of abuse as we cram it into our shoes day after day and subject it to our full weight with every step on hard surfaces. With such abuse, it's no wonder that plantar fasciitis is a problem for so many of us. Podiatrists say that heel pain is the number-one complaint of patients.

Common treatments like anti-inflammatory medications, cortisone injections, stretching exercises, and custom orthotics (shoe inserts) can often clear up the problem. In some cases, however, patients continue to

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Auto Accident
illustration [Converted]Fortunately, for most people, being involved in an automobile accident is unfamiliar territory.  Therefore, it’s no surprise that most people don’t know what to do when involved in a collision.     Access Health Care has published an Accident Guide, which is available free at each of our Hernando County offices (you can also print one directly from our web site). The Accident Guide lists what you need to know immediately after a crash, and even includes the questions and a place to record the answers to the information you need to gather at the accident scene.  This is a great resource to review and keep in your glove compartment next to your auto registration.   

If seriously injured, most people are taken by ambulance to the hospital.  The majority of people feel okay at the scene and within the next day or two start having discomfort.  Plagued by commercial advertisements and TV ads, many people call unfamiliar medical provi
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Highlighted Physician of the Month
alderDr. Lawrence A. Alder recently relocated to Florida after 12 years of internal medicine practice in San Antonio, Texas. Dr. Alder has joined Access Healthcare, LLC, and has joined Dr. Shah in the Largo office, where they will grow a practice that focuses on their patients' health and quality of life through a holistic approach to patient care.

Dr. Alder was born in California and raised in Texas; his mother was a registered nurse and his father was a NASA scientist. Prior to attending medical school, Dr. Alder served as a corpsman in the U.S. Navy. During most of his five-year military tenure, he was stationed with the Marines, and was awarded Sailor of the Quarter, Third Marine Division. He began his undergraduate medical training at Delaware State College, where he was named to the Dean's List. In 1987, Dr. Alder completed the Physician Assistant Program with honors, at the University of Texas Southwestern School of Allied Health Sciences (in Dallas). Dr. Alder worked as a Physi
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Access News
Accessing-accessAccess is winning in June! We're jam-packed with some exciting events to share with our avid readers:

Access Health Care celebrated its 10th year anniversary this month! Our Access family is growing by leaps and bounds, as we've welcomed many exceptional doctors, physician assistants, managers, and office staff professionals to our team during this decade. This year, we proudly say that this flourishing group began only 10 years ago. WAY TO GO, Access Health Care!!!

Access Health Care is always happy to spread the word for nonprofit organizations in Hernando County. Kelly Savarese, property manager at Auro S Property Management, is on the board of myCareerCloset, a recently formed nonprofit (501(c)(3)) organization that helps women returning to the workplace. They are looking for donations of business and casual clothes,

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Access News Articles...
Customer Service
customer-service
Great customer service is making sure the customer is satisfied with the result. It's acknowledging the customer, listening to and understanding his or her needs. Great customer service is always providing possible solutions to meet customers' needs, communicating clearly, and answering their questions, while educating them on services that might benefit them.

Great customer service is precisely what the team at Dr. Sheth's office is doing! Angela, Toni, Mary, and Aileen make providing great customer service an essential part of their day. They know it's more than just exceeding their patients' expectations; it's about enjoying what they do. Dr. Sheth's team has taken accountability to the next level, and it has had a major impact on their patients' care.

One patient commented "They are an awesome team! I can always count on them to really listen when I have a concern." Another stated, "The employees in this office continually make me feel like I'm a priority. They are gracious,

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Tell Us Your Problems with a Ticket
superheroCommunication is the key.

As most of you know, we have incorporated a ticketing system for reporting various issues with IT, Property Management or Telephones. We have been using the system for quite some time, and we believe it has enhanced our ability to serve you better as well monitor the work being done. Now that we have been using the system for a while, we have also been able to evaluate and determine areas requiring improvement. We have found that the system works very well for reporting issues; however we have also found people are not checking the progress of the ticket after creating one.

It is important to know that your ticket is a means of communication. On almost every ticket submitted there will need to be a dialog between the owner and the department that received the ticket. Questions will need to be asked and updates will be provided. You will be notified via e-mail each time there is a comment about the ticket. This will allow you to find what is being done to re
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This Months Riddle
Space
I am everywhere
Yet I am not a thing.

I curve around objects
To give them space.

I am empty technically
Most of the time,
Yet most of matter
Is filled with me.

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Credits
Editor-in-Chief:
Copy Editor :
Proofreader:
Writer:
Layout/Design:
Contributing Authors:
Pariksith Singh
 Joan Kosanovich
Christine Barnabo
Juan Triana
 Shirley McGuinness
 Dr. Nimesh M. Patel , Paul Germain, John E. Napolitano Esq.
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